SantosLivingStreetWear Logo T-Shirt

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

Eligibility for Refunds

Refunds are only issued under the following circumstances:

• Items are missing from your order

• Items arrive damaged

• You receive an incorrect item

We do not offer refunds for any other reasons, including but not limited to change of mind, incorrect sizing, or general dissatisfaction.

Return Requirements

• All items must be returned in order for a refund to be processed.

• Items must be returned in their original condition and packaging.

• If an item is confirmed to be lost in transit, a return will not be required for the refund to be considered.

Reporting an Issue

• Any issues must be reported within a specified timeframe (e.g., 7 days) of receiving your order.

• Proof such as photos of damaged items or packing slips may be required.

Refund Processing

• Once the returned items are received and inspected, your refund will be processed.

• Refunds will be issued to the original method of payment.

We reserve the right to refuse a refund if the above conditions are not met.

Shipping Policy

Order Processing Time

All orders are processed within up to 24 hours (excluding weekends and public holidays).Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note that processing time refers to the time required to prepare and dispatch your order and is separate from delivery time.

Shipping Methods & Delivery Times

We ship all orders using Royal Mail Tracked services:

• Royal Mail Tracked 24: Delivery aim of 1–2 working days after dispatch

• Royal Mail Tracked 48: Delivery aim of 2–3 working days after dispatch

Overall, you can expect your order to arrive within 1–3 working days after dispatch, depending on the service selected.

Tracking Information

All shipments are fully tracked. Once your order has been dispatched, tracking information will be provided so you can follow your delivery progress directly with Royal Mail.

Delivery Delays

While we aim to dispatch and deliver orders within the stated timeframes, delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or Royal Mail service delays.

Questions

If you have any questions regarding shipping or your order, please contact us and we’ll be happy to help.

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